Why ITIL?
The information technology infrastructure library (ITIL) is the recognized framework for effective information technology service management (ITSM), providing best practices for the alignment of IT services delivery to your organization's needs. Digital transformation has transformed industries and resulted in demand for professionals with awareness of the ITIL framework and a credible certification foundation.
Durban is emerging as an exciting and busy tech space, and organizations are actively pursuing professionals with delivery experience and skills in ITIL methodologies. Now is the time to undertake ITIL training and upskill for the modern IT practice of a service-oriented perspective.
What is ITIL V4 Foundation?
ITIL V4 Foundation is the newest version of the ITIL framework. The framework takes a more holistic approach to IT service management, combining elements from Agile, DevOps, and Lean to provide a more adaptive and value-driven service management approach. The ITIL V4 Foundation course provides an understanding of the service value system, the guiding principles, and the key practices needed to provide value.
If you are based in Durban and need to understand IT service management, ITIL V4 Foundation is the recommended starting point.
Why Prompt Edify to obtain your ITIL training in Durban?
Prompt Edify has developed a reputation across South Africa for ITIL Training, both provisioned online and in classroom form. We provide only the best expert-led, knowledgeable, and thoroughly developed course training programs that provide professionals the knowledge and confidence to pass the certification exam and use their skills when needed.
Why Choose Us?
- Accredited ITIL Training In-Person and Online: Attend live instructor-led classes or go for self-paced options that fit your schedule.
- Experienced Trainers: All trainers are certified ITIL experts with significant practical experience in ITSM.
- Value for Money: Outstanding ITIL 4 Training at a competitive price, designed for South African professionals.
- Prepared to Pass Your Exams: Use mock exams, case studies with an emphasis on real-world usage, and all support until you successfully gain your certification.
- Career-enhancing Certification: Do you live and work in Durban or remotely? The ITIL 4 Certification Foundation creates opportunities for both geographical and worldwide ITSM positions.
What You Will Learn in ITIL 4 Training
The ITIL 4 Training program is intended to help learners understand the basic concepts of modern ITSM. Here is everything that is included:
- Key Concepts of Service Management: Comprehend how value is co-created and delivered in the world through IT services.
- The Four Dimensions of ITSM: A balanced focus on organizations, information & technology, partners & suppliers, and value streams & processes.
- ITIL Service Value System (SVS): A flexible operating model for delivering tech-enabled services.
- ITIL Management Practices: Understanding the most important practices, such as Incident Management, Change Enablement, Continual Improvement, and many others.
- Guiding Principles of ITIL: Practically provide advice for service design and improvement interventions that will guide organizations in the future.
By completing the ITIL 4 Training, you will have the foundational knowledge to be a member of a service management team or be ready to step into leadership roles.
Who Should Attend?
There are many people invited to attend our ITIL Training Online and classroom courses, such as
- Entry-level IT support and technical staff
- IT Service Delivery Managers
- Project Managers/Team Leaders
- Business Process Owners who interface with IT
- IT graduates looking to enter the industry ahead of others
When you complete the ITIL Certification Foundation in Durban, you will understand the concepts of IT Service Management, and you will know how to apply them to the challenges you will face in real life.
Why would you choose to get ITIL Certification Foundation?
Achieving an ITIL Foundation certification can definitely enhance your career in IT, especially in a growth market like Durban.
This is what you will gain:
- Employability: Many ITSM job postings specifically advertise for or identify ITIL certified professionals.
- Salary: Certified professionals earn, on average, 15-25% more than non-certified professionals.
- Internationally Recognized: ITIL is recognized and accepted in over 150 countries, so you know your skills are transferable.
- Pathway to more advanced certifications: You can progress onto the more professional specialized tracks of ITIL Managing Professional or ITIL Strategic Leader after completing ITIL V4 Foundation.
Exam Summary
- Format: Multiple-choice
- Time: 60 minutes
- Questions: 40
- Pass mark: 65%
- Delivery: Online or in person, as preferred
With our ITIL Training Online program, you’re receiving full exam prep assistance to be ready and feel great.
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